My Policies

Employees :
I am currently the only employee and owner of Angelic Cleaning. I take my personal safety very seriously. For initial meetings I will bring a friend with me to make sure I am safe in your home. I will also not use ladders or move anything heavier than 35 lbs. These types of activities put me in danger of back injury or could even damage your flooring. I will bring a 2 foot step ladder with me and I use appliances with extendable handles to reach ceilings. If you would like me to clean behind appliances like a refrigerator, oven or sofa, please move it prior to the cleaning so I might complete the work for you.  

Keys and Alarm Systems :
I will discuss with you how you would prefer me enter your home. I can meet you at your home and lock up behind me. You can leave a key for me or make me a copy of your key. I take great precautions with any keys left with me and do not label them with addresses or personal information. I keep them locked up in my office and I am the only person to have access to them. It is completely up to you.
I would prefer you leave your alarm system turned off when expecting me for an appointment. If it is simple to operate, please show me and leave me with written instructions.

If it is necessary to cancel/skip any scheduled cleaning day, please notify me 24-hours in advance.  This will allow me to schedule another appointment. If I receive less than 24-hours notice, or can't access your home or you, I will bill you for  50% of that day’s appointment.

Payments and Refunds
For your convenience I accept cash or check. Customers will need to pay for their cleaning at the time of service. There is a $25 charge added for all returned checks.
Since cleaning is a very personalized and subjective service, I do not offer monetary refunds. I want you to be 100% satisfied with my services. If you are not fully satisfied, please notify me within 24 hours and I will come back to re-clean the area.